Frequently Asked Questions

The minimum age to register and play at 98jili is 21 years old, in accordance with Philippine gaming regulations. This applies to all game types on the platform — slots, live casino, bingo, Lucky Dice, Teen Patti, and all others. Age verification is mandatory during the KYC process, and any account found to belong to an underage player will be immediately suspended and any funds returned.

On the 98jili Login page, click the "Forgot Password" link below the login form. Enter the mobile number or email address associated with your account. You will receive a one-time password (OTP) or reset link within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact our support team at [email protected] for assistance.

No. Each player is permitted to hold only one active 98jili account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete verification, log in to your account, go to Account Settings, and upload the following:

• A clear photo or scan of a valid Philippine government-issued ID (front and back)
• A selfie holding your ID next to your face
• Proof of address (utility bill or bank statement dated within the last 3 months), if requested

Our team reviews KYC submissions within 24 hours on business days. You will receive an email notification once your account is verified.

98jili supports a wide range of Philippine payment channels to make deposits and withdrawals as convenient as possible. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: Selected remittance and payment centers

All transactions are processed in Philippine Peso (₱ / PHP). Currency conversion is not required for Filipino players.

Most deposits via GCash and PayMaya are credited to your 98jili account instantly or within a few minutes. Online bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. If your deposit has not reflected after 1 hour, please contact our support team with your transaction reference number and we will investigate promptly.

Withdrawal processing times at 98jili are among the fastest in the Philippines. Here is a general guide:

• GCash / PayMaya: 1–3 business hours
• BPI / BDO / Metrobank: Up to 24 hours
• Other bank transfers: 1–3 business days

Note that your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawal requests submitted on Philippine public holidays may experience slight delays.

Yes. 98jili has set minimum and maximum deposit limits to accommodate players of all budgets. The minimum deposit is ₱100 for most payment channels. Maximum deposit limits vary by payment method and account verification level. Players who have completed full KYC verification are eligible for higher deposit and withdrawal limits. Check the Cashier section of your account for the current limits applicable to your chosen payment method.

98jili does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, BPI, BDO, etc.) may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider for their current fee schedule. Any third-party fees are outside 98jili's control and cannot be reimbursed.

98jili offers a welcome bonus for new players upon their first qualifying deposit. The bonus amount and structure may vary depending on current promotions — check the Promotions section of your account after registering for the latest offer. Welcome bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before the bonus funds can be withdrawn as cash.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager a bonus amount before it can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place bets totaling ₱10,000 before the bonus becomes withdrawable. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any offer at 98jili.

Most bonuses at 98jili are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions may require you to enter a promo code during the deposit process or opt in via the Promotions page in your account. Always check the specific terms of each promotion to ensure you qualify and follow the correct claiming process. Bonuses that are not claimed within the stated validity period will expire automatically.

98jili offers a diverse and growing library of games designed for Filipino players. The current lineup includes:

• Slots: Hundreds of video slots with various themes, paylines, and bonus features
• Bingo: Classic and modern bingo variants with live draws
• Lucky Dice: Fast-paced dice-based games with simple rules and exciting payouts
• Teen Patti: The popular South and Southeast Asian card game, available in multiple variants
• Live Casino: Real-time live dealer tables including baccarat, roulette, blackjack, and more

New games are added regularly, so check the game lobby often for the latest additions.

Yes. All games on the 98jili platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are subject to regular independent audits to verify the integrity of their RNG systems and published Return to Player (RTP) percentages. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency for every hand, spin, or roll.

Absolutely. 98jili is fully optimized for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The platform is designed to work smoothly on popular Philippine mobile devices and networks. For the best experience, we recommend using a stable Wi-Fi or LTE connection. A dedicated mobile app may also be available — check the 98jili homepage for the latest download options.

98jili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

If you suspect unauthorized access to your 98jili account, take the following steps immediately:

• Change your password right away via the Login page
• Contact our 24/7 support team via live chat or email at [email protected]
• Request a temporary account freeze while the issue is investigated
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and respond promptly. We strongly recommend enabling two-factor authentication (2FA) on your account to prevent unauthorized access in the future.

98jili provides a comprehensive set of responsible gaming tools available to all players at no cost:

• Deposit limits: Set daily, weekly, or monthly caps in Philippine Peso
• Loss limits: Cap the maximum amount you can lose over a set period
• Session time limits: Receive reminders when your chosen session duration is reached
• Reality checks: On-screen notifications showing your session duration and spend
• Cool-off periods: Temporarily suspend your account for 24 hours up to 30 days
• Self-exclusion: Close your account for 6 months, 1 year, 3 years, or permanently

All tools are accessible from the Responsible Gaming section of your Account Settings. For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 98jili account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm your request. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. If you need assistance, contact our support team at [email protected] and we will process your request right away. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming guidance and resources for Filipino players. Gamblers Anonymous Philippines operates peer support groups in Manila, Cebu, Davao, and other cities. The Department of Health's national mental health hotline is also available for confidential support. 98jili's own support team is available 24/7 and can connect you with the right resources. Remember: asking for help is always the right move.